Shop Policies:
You can find answers to questions or get a basic understanding for what to expect when you are purchasing from Civilized Models. This section below goes into more detail about how we like to operate and what to expect.
1:ORDERS
Orders are filled within 48hrs of the order being placed. If the item is not in stock you wont be able to purchase
it and if for some reason there was an inventory blooper at the time of the purchase, your order will be refunded
for the missed item and all other items will be sent. You will get a tracking number for your items within 48 hrs.
We no longer do any casting to order and will not carry a back order on any new orders.
2:SHIPPING
All items will ship within 48 hrs of purchase. Items willbe shipped 1st class or priority with tracking.
3:GIFT SHIPPING
Gift Shipping is the same as regular shipping with exception to the following:
It is the purchasers responsibility to get us a correct address
If you have any questions please feel free to contact us via the contact page
4:RETURNS
Returns are accepted within 30 days of the purchase date on kits, decals, and conversions.